Returns & Refunds
Return Eligibility
You are eligible to request a return within 30 days from the date of delivery. To qualify for a return, the items must meet the following criteria:
· Be unused
· Be in their original packaging
· Be accompanied by proof of purchase
Exceptions
Returns will not be accepted under the following circumstances:
· If the customer has selected the wrong size or style. In such cases, we offer some discount code for placing a new order instead.
· If requests for cancellations or changes are made more than 12 hours after the purchase.
Defective or Damaged Items
If you receive an item that is defective or damaged, please send an email to chic@bvoguelane.com. Include a clear photo of the damaged item and your order number in the email. Once we receive and approve your claim, we will provide you with the return address and arrange for a replacement to be sent to you.
Refund Process
· Inspection Notification: Once we receive and inspect the returned item, we will promptly notify you via email regarding the status of your refund.
· Refund Processing Time: Approved refunds will be processed within 30 business days. Typically, the funds will be returned to the original payment method within 7 - 10 business days. However, the exact time may vary depending on your financial institution.
Missing a Refund?
If you have not received your refund within the expected timeframe, please take the following steps:
· Check your account or credit card statement carefully to ensure that the refund has not been processed without your notice.
· Contact your card provider or bank to inquire about the status of the refund.
· If the issue remains unresolved after the above steps, please email us at chic@bvoguelane.com, and we will do our best to assist you.
Exchanges
Exchanges are only accepted for items that are defective or damaged. If you wish to exchange an item, please contact us with your order details, including the order number, item description, and the reason for the exchange. We will assist you in exchanging the item for the same product, subject to availability.
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